Frequently Asked Questions
My Account
How do I log into my account?
Logging into your Coburn’s Kitchen & Bath customer account is easy. Simply go to our login page, enter your username and password, and you’ll be brought to your personalized customer account. If you haven’t registered for a customer account, you can create a new account by clicking register on the login page.
What happens if I forget my password?
If you forget your account password, you can reset it by clicking Forgot My Password on our login page. You will then be directed to check your account email inbox for a link to reset your password.
Shipping & Tracking
How do I track my order?
Once you place your order, you will receive email notifications when your order has been processed and then shipped. This email will include a tracking number that can be used to locate your order and estimate delivery. If you are picking up your order, your local Coburn's will contact you once it is ready or you may call them directly for more information.
How long will it take to receive my order?
With standard shipping, it generally takes an average of 5 to 10 business days for your order to arrive. If your order is delayed for any reason, you will receive an email notification indicating your order may arrive later than expected.
Billing & Payment
What methods of payment do you accept for online orders?
Coburn’s Kitchen & Bath Showroom accepts a variety of payment methods for online purchasing and financing including:
What if my payment method is rejected, but it is listed as an accepted payment option?
If your payment method is rejected, but it is considered an accepted payment option, please double check that all the information provided for that payment method is correct. Oftentimes, card or routing information errors account for why a payment is rejected.
If your information is correct and the payment method is still rejected, you may need to contact your bank or the card issuer directly to determine the problem.
What if my card or bank account is charged twice or shows incorrect charges for my purchase?
If an incorrect charge appears on your billing statement or bank account, please contact us at [PHONE NUMBER], and a representative will assist you.
Is my billing and personal information safe if I purchase online?
Yes, we take great care to keep all account information private and secure. If you would like to learn more about our commitment to protecting your information and the rights you have, please visit our Privacy Policy page.
Returns
Do you accept returns on products purchased online?
Yes, we accept returns on all products that are eligible for returns. This may exclude certain products that are marked as final sale or products that are outside the window of our return policy, which states that returns must be made within XX days from the time of purchase.
What do I do if my product is damaged?
If you received a damaged product, you can return the item for a full refund. If you would like a replacement for the damaged item, we can ship you an undamaged replacement after you return the original damaged item. Please note that if you choose to receive a replacement, no refund will be given for the original damaged item.
How do I return a product?
To return an item, please click here to fill out the return form or contact the Coburn's location that shipped your item. This should be located on the invoice you received with your order.
What happens if I’ve lost my receipt?
In most cases, your receipt can be retrieved using the original credit card, checking account number, or your registered account used when you made the purchase. For returns without a valid receipt, Coburn’s Kitchen & Bath Showroom, at its discretion, may issue in-store credit for the item's current selling price in place of a refund.
If I return a product, do I get a full refund?
If you return a product in an acceptable condition to warrant a full refund, you will be refunded the cost of that product. However, shipping costs incurred from original delivery may not be refunded.